Troubleshooting ConvertFlow's Google Analytics events

ConvertFlow's website script uses the Google Analytics custom events library to send in campaigns events to the GA property you have installed on your website.

If you're not seeing ConvertFlow events in Google Analytics, here's how to troubleshoot:

GA4 requires ConvertFlow events to be registered as custom events to display

When using GA4, ConvertFlow events will not display in your dashboard until you've registered them as custom events →

ConvertFlow events can take up to 24 hours to appear

ConvertFlow's events won't show immediately in your GA property's custom event reports. It can take up to 24 hours for them to appear.

Use the "real-time" view to test

Because the custom events report takes a while for events to show up, we suggest using GA's real-time events report to see ConvertFlow events as they come in.

Make sure ConvertFlow's Google Analytics integration is enabled

The GA integration can be toggled off. Make sure it's toggled on from your ConvertFlow website's integrations page ( Website > Integrations).

Use the Omnibug Chrome Extension

If you're still not seeing events from ConvertFlow, we recommend using the Omnibug Chrome extension to troubleshoot that Google Analytics is properly configured and events are being sent to the right property. This can also help you troubleshoot Google Tag Manager installations.