Troubleshooting ConvertFlow's Google Analytics events

ConvertFlow's website script uses the Google Analytics custom events library to send in campaigns events to the GA property you have installed on your website.

If you're not seeing ConvertFlow events in Google Analytics, here's how to troubleshoot:

ConvertFlow events can take up to 24 hours to appear

ConvertFlow's events won't show immediately in your GA property's custom event reports. It can take up to 24 hours for them to appear.

Use the "real-time" view to test

Because the custom events report takes a while for events to show up, we suggest using GA's real-time events report to see ConvertFlow events as they come in.

Make sure ConvertFlow's Google Analytics integration is enabled

The GA integration can be toggled off. Make sure it's toggled on from your ConvertFlow website's integrations page ( Website > Integrations).

Use the Google Tag Assistant Chrome extension

If you're still not seeing events from ConvertFlow, we recommend using the Google Tag Assistant to troubleshoot that Google Analytics is properly configured. This can also help you troubleshoot Google Tag Manager installations.

Make sure GA isn't installed outside of Google Tag Manager

ConvertFlow checks for Google Tag Manager's gtag event library. If it exists, it sends the events there only and ignores all other Google Analytics installations on the site. 

Any Google Analytics tags installed via that GTM container will receive the events.

This is to prevent ConvertFlow from sending double events to Google Analytics when there's duplicate installations of GA on the site.

If you have a GA installation directly in your site code, that isn't receiving ConvertFlow events because GTM is also installed, the simple fixes are:

  • Either remove the website's direct GA installation and add Google Analytics back to the site via GTM (recommended).
  • Or, remove GTM from the site and relying on the direct Google Analytics installation.